The use of chatbots have become a common practice for businesses today. Extensively being used for delivering effective customer support and building better customer relationships, the potential of chatbots are being much realized in today’s competitive business environment. The latest in this technology is what’s called Artificial Intelligence (AI) chatbots. Unlike the previous models, these new generation chatbots utilizes AI technology to deliver higher efficiency and functionality.
The primary difference in the functioning of a regular chatbot and an automated chatbot (AI bot) is in its decision making ability. Unlike a chatbot which has a monotonous and rule based response, an AI driven chatbot can respond based on the aptness of the situation, making the conversation more relevant and engaging.
The primary difference in the functioning of a regular chatbot and an automated chatbot (AI bot) is in its decision making ability. Unlike a chatbot which has a monotonous and rule based response, an AI driven chatbot can respond based on the aptness of the situation, making the conversation more relevant and engaging.
Rule based chatbots are simple to build and provide a very linear solution; a single dimensional support. Such a bot answers queries based on specific rules that it’s been taught and developed on. But the bots are incapable of responding to queries that are out of their recognition pattern. These bots are less scalable, less robust and require a specific architecture and infrastructure to function. Although chatbots of this nature requires less investments and very little liability, there are lots of potential downsides.
AI bots on the other, though similar in function, differ in its fundamental concept. You can think of AI bots as a person with the conscience of right and wrong. AI bots offer far greater functions that rule based bots can ever provide, but it requires more intensive groundwork. These bots use machine learning algorithm which enables them to learn from past experiences without human intervention; saving much time and energy.
Such bots are able to frame responses in a smart way, making conversations more relevant and engaging. And the potential application of this technology is making it the next big thing in the world of chatbots.
AI bots on the other, though similar in function, differ in its fundamental concept. You can think of AI bots as a person with the conscience of right and wrong. AI bots offer far greater functions that rule based bots can ever provide, but it requires more intensive groundwork. These bots use machine learning algorithm which enables them to learn from past experiences without human intervention; saving much time and energy.
Such bots are able to frame responses in a smart way, making conversations more relevant and engaging. And the potential application of this technology is making it the next big thing in the world of chatbots.
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